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It's Christmas Eve in Berlin. While children are wide-eyed in anticipation, it’s just another day for taxi-driver Heinz. Just another bad day. Everything's going wrong, and he can't stand Christmas Eve anyway! All the expectation, forced joy and happiness. It sucks! A woman gets into his cab. She has a secret, and as he drives her through the busy streets, time seems to change in the city and change around. Heinz has the strangest sensation: he feels he can look into the woman’s soul. He is shocked when they reach the address she has given him: it's a hospice. Yet, once there, he feels everything is ok because she has touched his soul, and that changes everything…